AI for Customer Experience & Product Innovation
Use AI to better design products, services and experiences.
In this course, learn how to use AI to brainstorm, test and pitch product and service ideas that meet real customer needs.
4 weeks
Hybrid
100% Free
Leave with an AI-powered product concept and skills that keep compounding
Grow
Learn
Get comfortable using AI to brainstorm product ideas, research customers, and validate concepts
Build personas, pitch decks, and MVPs you can use at work this week
Apply
What you'll get
Brainstorm and validate ideas
Use AI to generate product ideas, build customer personas, and test your concepts before you build.
Design for real customer needs
Pitch with confidence
Find your program
For those who turn customer insight into innovation
You work in CX or product but aren't using AI in your day-to-day
You have ideas but struggle to validate them quickly and confidently
You spend too much time on research and not enough time on building
You want to use AI to bring better products to market faster
How the program works
Online Learning
Self-paced modules with case studies, hands-on assignments, and quizzes to check your progress.
Live Sessions
90-minute weekly sessions with your instructor and peers—apply concepts in real-time.
In-Person Workshops
Weekly workshops in Toronto to practice new skills in a collaborative setting.
Office Hours
Optional drop-ins with your instructor so you're never stuck.
Capability is the destination.
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